Errors

The help desk's API uses conventional HTTP response codes to indicate the success or failure of an API request. Response codes in the 2xx range indicates success. Codes in the 4xx range indicates a failure due issues on the request provided (e.g., required parameter is missing, maximum parameter length reached, etc). Codes in the 5xx range indicates a server side error, if you are using the self-hosted application, you should check your app's log files to see what happened.

Here's a list of all the HTTP codes used and their meaning:

Code	Meaning
200	Success -- Everything went smoothly.
201	Created -- Resource was created successfully.
204	No Content -- Everything went smoothly and an empty response was given. Commonly used when deleting resources.
400	Bad Request -- Your request is invalid.
401	Unauthorized -- Your API Access Token is wrong.
403	Forbidden -- You are not allowed to access the requested resource.
404	Not Found -- The requested resource could not be found.
405	Method Not Allowed -- You tried to access a resource with an invalid HTTP method. For example, sending a POST request on a GET only endpoint.
406	Not Acceptable -- You requested a format that isn't json.
422	Unprocessable entity -- There are validation errors that you should fix.
429	Too Many Requests -- You're requesting too many resources! Slow down!
500	Internal Server Error -- There was a problem on the server.
503	Service Unavailable -- Application is offline for maintenance.